Programme Summary

The course is aimed at heads and managers of education institutions, administrative staff in education institutions, vocational education teachers, teacher trainers, and career coaches. The course will help develop participants’ leadership, communication, and interpersonal skills. The course emphasises the role of the team leader in driving improvement of team members and the institution, as well as managing conflict situations.

Participants will explore both formal and informal coaching models, work on monitoring staff and performance, giving constructive feedback, and delivering difficult messages. Participants will learn how to embed mentoring techniques into their daily interactions with staff, promoting healthy team dynamics, and ultimately create a positive environment for both the staff and learners in an education institution.

The participants will also have the possibility to network and share experiences with other European colleagues.


After completing the course, participants will have/be able to:

  • analyse formal and informal models and principles of coaching and mentoring
  • analyse their role as team leaders in effective coaching and mentoring
  • use key questions to assess their staff’s skills and abilities
  • use different techniques to deliver feedback, motivate staff for change and monitor their progress
  • use effective strategies to manage, and discipline team members
  • use persuasive language, phrases that shift others’ thinking and de-escalate conflict situations
  • use specific steps and strategies to manage difficult and conflict situations
  • meet colleagues from other European countries, share experiences and examples of good practice

Day by Day Programme

  • Day 1:
    • presentation of the training institution and trainers
    • introduction to the programme
    • presentations of participants and their sending institutions
    • principles of coaching and mentoring

    Day 2:

    • formal and informal models of coaching and mentoring
    • key questions and techniques to assess your staff’s skills and abilities
    • goal-setting to drive improvement

    Day 3:

    • managing team members – team leadership behaviour
    • disciplining members of the team
    • handling different generations in the workplace

     Day 4:

    • handling difficult situations with staff and students
    • solving conflict situations
    • using language to shift perspectives and build bridges

    Day 5:

    • setting working standards and monitoring performance
    • understanding team needs – giving credit and encouragement
    • delivering constructive feedback and motivating staff for change
    • closing and evaluation of the course

Target Groups

  • administrative staff in education institutions
  • vocational education teachers
  •  teacher trainers
  • career coaches and counsellors
  • heads and managers of education institutions

Course Dates

10. 06. – 14. 06. 2020.
17. 06. – 21. 06. 2020.
24. 06. – 28. 06. 2020.
01. 07. – 05. 07. 2020.
08. 07. – 12. 07. 2020.
26. 08. – 30. 08. 2020.
02.09. – 06. 09. 2020.


Adult Education Institution Dante


Wenzelova 2, Rijeka, Croatia




00385 51 321 336


About Rijeka

To find out more how to get to Rijeka and where to stay, please click here

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